Refund Policy

Your satisfaction is our priority. Learn about our straightforward refund process and satisfaction guarantee.

Last Updated: January 2025

Our Commitment to You

At Content Cook, we stand behind the quality of our text-to-speech service. We want you to be completely satisfied with your experience, and if you're not, we're here to make it right.

Satisfaction Guarantee

We offer a satisfaction guarantee for all our customers. If you're not satisfied with the quality of our service, you can request a refund within 48 hours of placing your order.

Refund Eligibility

You are eligible for a full refund if you meet the following criteria:

  • Timeframe: You request the refund within 48 hours of placing your order
  • Dissatisfaction: You are not satisfied with the quality or performance of our text-to-speech service
  • Unused Credits: Refunds apply to unused credits in your account
  • Technical Issues: Service failures or technical problems that prevent you from using our platform

48-Hour Window

All refund requests must be submitted within 48 hours of your purchase. This ensures we can process your request quickly and efficiently.

How to Request a Refund

Requesting a refund is simple and straightforward. Follow these steps:

  1. Email our Support Team: Send an email to support@getcontentcook.com with your refund request
  2. Include Required Information: Provide your account email, order details, and reason for the refund request
  3. Wait for Confirmation: Our team will review your request and respond within 24 hours
  4. Receive Your Refund: Once approved, refunds are processed within 3-5 business days to your original payment method

Contact Information

For all refund requests, please contact our support team:

support@getcontentcook.com

What to Include in Your Refund Request

To process your refund quickly, please include the following information in your email:

  • Account Email: The email address associated with your Content Cook account
  • Order Date: When you made the purchase
  • Transaction ID: Your payment confirmation or transaction number (if available)
  • Reason for Refund: Brief explanation of why you're requesting a refund
  • Specific Issues: Any technical problems or quality concerns you experienced

Refund Processing Time

We strive to process all refund requests as quickly as possible:

  • Review Time: Initial review and approval within 24 hours
  • Processing Time: 3-5 business days to process the refund
  • Bank Processing: Additional 1-3 business days for the refund to appear in your account (depending on your bank)

Note About Payment Methods

Refunds will be issued to the original payment method used for the purchase. If you used a credit card, the refund will appear as a credit on your statement.

Partial Refunds

In some cases, we may offer partial refunds:

  • If you've used some of your credits but experienced issues with the service
  • For accounts with mixed usage where only part of the service was unsatisfactory
  • When technical issues affected only a portion of your experience

Our support team will work with you to determine the appropriate refund amount based on your specific situation.

Refund Exceptions

Please note that refunds may not be available in the following situations:

  • Refund requests made after the 48-hour window
  • Accounts that have violated our Terms of Service
  • Requests for credits that have been fully used for successful voice generation
  • Dissatisfaction due to user error or misunderstanding of service features

However, we encourage you to contact our support team even in these situations, as we may be able to offer alternative solutions or account credits.

Customer Support

Our customer support team is here to help with any questions or concerns about our refund policy. We're committed to resolving any issues and ensuring your satisfaction with Content Cook.

Need Help?

If you have questions about our refund policy or need assistance with your account, don't hesitate to reach out:

Email Support Team

Policy Updates

We may update this refund policy from time to time to reflect changes in our service or legal requirements. Any updates will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions about this refund policy or our practices, please contact us at support@getcontentcook.com.