Privacy Policy

Last updated: December 2024

At Content Cook, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our text-to-speech services.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your email address, name, and billing information.
• Text Content: We process the text you submit for speech synthesis to provide our services.
• Communication: Information you provide when contacting our support team or participating in surveys.

1.2 Automatically Collected Information

• Usage Data: Information about how you use our service, including features accessed and time spent.
• Device Information: Device type, operating system, browser type, and IP address.
• Cookies and Tracking: We use cookies to improve your experience and analyze service usage.

2. How We Use Your Information

We use your information to:

• Provide and improve our text-to-speech services
• Process your payments and manage your account
• Send important service updates and notifications
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance our platform
• Comply with legal obligations and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing your information

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and employee training on data protection
• Secure payment processing through certified providers

5. Data Retention

We retain your information only as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Text content submitted for speech synthesis is processed immediately and not stored unless required for service delivery.

6. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our services and user experience

You can control cookies through your browser settings, though this may affect some functionality.

8. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.

10. International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States. By using our services, you consent to such transfers in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.